Return and Refund Policy for Kesyamart.com
Effective Date: 02/05/2025.
At Kesyamart.com, we aim to provide you with quality products and a smooth shopping experience. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
I. Products can be returned within 7 working days of delivery.
II. Items must be unused, in original packaging, and in resalable condition.
III. Certain items (perishable goods, personal care products, customized items, etc.) may not be eligible for return.
2. Non-Returnable Items
I. Items marked as “Final Sale” or “Non-Returnable”.
II. Products damaged due to misuse, negligence, or improper handling by the customer.
III. Gift cards, downloadable products, and clearance items.
3. Refund Process
I. Once your return is received and inspected, we will notify you about the status of your refund.
II. Approved refunds will be processed to your original payment method within 7 working days.
III. Shipping charges are non-refundable unless the return is due to our error.
4. Exchange Policy
I. Exchanges are allowed for defective or damaged items only.
II. If a replacement is not available, a refund will be issued.
5. Return Procedure
I. Contact our support team at info@kesyamart.com or +91 9876543210 within the return period.
II. Provide your order number and reason for return.
III. Ship the product to the provided return address securely.
IV. Once approved, your refund or exchange will be processed.
I. If you receive a damaged or defective product, notify us within 24 working hours/days of delivery.
II. Provide photographs or videos of the damaged item for verification.
7. Cancellations
I. Orders can be canceled only if they have not been shipped.
II. Once shipped, the return process must be followed.