Money-Back Guarantee
Last updated: 02/05/2025.
At Kesyamart.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 100% Money-Back Guarantee — no hassle, no stress.
What’s Covered
You are eligible for a full refund if:
- You received a damaged, defective, or incorrect item.
- Your order never arrived.
- You are unsatisfied with your product and request a return within the allowed time
Time Frame
You have [7 / 14 / 30] days from the date of delivery to request a refund or return.
Return Requirements
To qualify for a money-back refund:
- The product must be unused, in its original packaging, and in resellable condition.
- You must provide proof of purchase (order number or receipt) and the reason for the return.
- The product must be in the same condition as when it was delivered to you.
- The product must be eligible for a refund.
- For damaged or defective products, photo evidence may be required.
How to Request a Refund
- Contact our support team at support@kesyamart.com or through our Contact Us page.
- Provide us with your order number and the reason for the return.
- Once we receive and inspect the returned item (if applicable), your refund will be processed.
Refund Method
- Refunds are issued to your original payment method.
- Please allow 5–10 business days for the refund to reflect in your account.
Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Downloadable digital products.
- Gift cards.
- Personalized or custom-made items.
- Final sale or clearance items.
Late or Missing Refunds
If you haven’t received your refund:
- First check your bank or payment account again.
- Then contact your payment provider—it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@kesyamart.com
Shop With Confidence
Your trust means everything to us. That’s why we proudly stand by every product we sell. If something’s not right, we’ll make it right—guaranteed.